FAQs

Golf Guide & Logbook

General

+   Suggestions and ideas

Can I send in requests and ideas for improvement of the app?

We are always interested in improving our application to make it as good as it can possibly be for our customers. Although we cannot promise to implement every customer request we will send you regular updates with various improvements. Therefore we would be happy to read your comments and ideas. Please tap here to give us your feedback.

+   Out-of-date or incorrect data

How can I get club data updated or corrected?

Only with the help of users such as yourself is it possible for us to keep our database up-to-date and error-free at all times. Please tap here to inform us of out-of-date or missing club data.

+   Golf club missing

How can I get a missing club added?

Only with the help of users such as yourself is it possible for us to keep our database up-to-date and error-free at all times. Please tap here to inform us of a missing golf club. Please tell us the exact name of the club and, if possible, provide other information such as the address, website etc.

+   Golf course missing

How can I get a new course added?

You can inform us of a missing golf course by sending us a short message containing the name of the club and the course. To do this, please tap here.

In order to be able to create a logbook entry for a missing course already, simply select an existing course name, create an entry and then change the name of the course in the “Course/ event” field by tapping on the Edit icon on the right.

+   Club logo missing or incorrect

Only with the help of users such as yourself is it possible for us to keep our database up-to-date and error-free at all times. Please tap here and inform us of the name of the golf club whose logo is missing or incorrect. If possible, please send us a link to a website that shows the club logo.

+   Synchronization

Why does it take so long to synchronize my entries?

Your entries are synchronized every time you start the app. This may take some time, depending on the number of entries and the volume of data (photos, score cards etc.). We therefore advise you to use a WIFI connection when synchronizing the entire logbook (e.g. after reinstallation of the app or after you have changed devices).

+   Data backup

Will I lose my entries if I change my iPhone or delete the app?

If you have registered and are logged in, your entries are saved automatically and restored if required. Your data is therefore not lost if you change your iPhone or delete the app. To access all your entries again on a new device or after a reinstallation, all you have to do is log in again with the same e-mail address.

+   Using an iPad

Does the app also work on an iPad?

The app can be used without any problems – however it is currently only displayed in iPhone size. Other than this it works perfectly.

+   Why register?

Saving your logbook entries
Your logbook entries are saved automatically and are restored if you change devices or reinstall the app.

Quick registration
All that is needed for registration is your e-mail address and a password.

Data protection
Your e-mail address will be used for internal purposes only and will not be passed on to third parties.

+   Language

How can I change the app's language?

Open your iPhone's "Settings" and scroll down until you reach the list of all the apps on your iPhone. Tap on "Guide & Log" with the globe icon and select the required language. To activate the new language, please close the app by double clicking on the Home button and "sliding" the app upwards off the screen. Then restart the app. 

Digital Caddie (GPS, Score card, iGolfrules, Tips)

General questions

+   Quick fix

Switch the device off and 
on again.

To do this, hold the Home button (center bottom) and the Sleep button (top right of the phone) down simultaneously until the white apple appears on the display. Release the buttons and wait until the iPhone has started up again (may take some time).

+   Suggestions and ideas

Can I send in requests and ideas for improvement for the app?

We are always interested in improving our application to make it as good as it can possibly be for our customers. Although we cannot promise to implement every customer request we will send you regular updates with various improvements. Therefore we would be happy to read your comments and ideas. Please also let us know if a golf course is redesigned or renumbered or if the score card information/ratings have been changed so that we can update the information straight away. Please tap here in order to contact us via e-mail.

+   Problems with an in-app purchase

Why isn't my in-app purchase activated?

In rare cases (e.g. if the internet connection is interrupted), an in-app purchase may not be activated. Should this happen, please do not make the purchase again as you will be charged twice. Contact us directly at support@expertgolf.com. We will be happy to activate the purchase for you manually.

GPS Caddie

+   Airplane mode

Does the “GPS Caddie” module work in airplane mode?

No, unfortunately not. In order to make sure you are not disturbed by incoming calls, you can put your iPhone on silent or activate "Do Not Disturb" mode.

+   Roaming costs

Are there any more costs involved in using the app (downloading data, roaming etc.)?

Expert Golf uses the free GPS signal. Once the app is installed there are virtually no other costs as only minimal volumes of data are transmitted when course data is downloaded. In particular, Expert Golf does not entail downloading aerial photos that can lead to extremely high costs with other providers. To avoid any costs at all, deactivate “Data Roaming” and download the course data before the round via Wi-Fi.

+   GPS charges

Are fees charged for using GPS?

No, receiving the GPS signal is free. (Please note: Some providers use aerial photos of the holes in their apps. Although these apps also use the free GPS signal for finding the position, downloading the aerial photos can incur extremely high roaming charges. Expert Golf does not use aerial photos and therefore no hidden charges are incurred.)

+   Accuracy

How accurate is the distance information provided by Expert Golf?

The accuracy of the distance information provided by Expert Golf depends on the strength of the GPS signal. Distance information is usually accurate to 1-3 meters/ yards.

+   Countries available

Which countries is GPS data available for?

Click here for a list of all the courses we have mapped. Please bear in mind that the accuracy of the data is of utmost importance to Expert Golf – therefore we do not provide a database with 30,000 inaccurately mapped courses, instead we concentrate on Europe and the most important holiday destinations. Hasn’t the course you want to play been mapped yet? Click here to contact our mapping team directly.

 

+   Course downloads per year

How many course downloads are included in my annual fee?

Your annual fee covers an unlimited number of course data downloads.

+   Use after one year

Can I continue to use the app after my annual fee has been used up?

Yes, you can definitely continue to use the app after the year has ended. All that you will not be able to do is download new courses from our database and you will no longer be able to update your own course list at the push of a button.

+   User mapping

Can I map a golf course myself?

Sorry, this option is not currently available. If the course you want to play has not yet been mapped tap here to contact our mapping team via e-mail.

+   Battery capacity

Does the iPhone have enough battery capacity for 18 holes?

We have optimized the energy consumption of Expert Golf to ensure that a round of golf uses a maximum of 50% of the battery. If you regularly put the iPhone in standby it uses less than 20%.

+   Changing distances

Why does the distance information on the display change even if I am no longer moving?

Depending on the model of your iPhone, the GPS receiver may have a slight time delay; it may therefore need 5-10 seconds after you have reached the ball until it calculates your position. Also, your iPhone continually recalculates your position – small differences can occur as a result of atmospheric interference.

+   Incorrect distance information

Why does the GPS distance information not match the distance markers on the course?

Check whether the distance markers on the course are in yards or meters and whether they are to the front or the middle of the green. Please remember that the distance markers on the course are often only accurate to a few meters. Make sure that your iPhone has a permanent satellite reception (bar with signal strength indicator on the top left). After reaching your ball wait for 5-10 seconds until the precise distance is shown.

+   Can’t find zero point

Why can’t I find the “zero point” of the measurement?

It is practically impossible to find the zero point of our measurements e.g. the middle of the green – the iPhone will usually show one or a few meters. This is because the iPhone finds it difficult to measure distances of less than 5 meters. However, it can identify larger distances with an accuracy of 1-3 meters.

+   No GPS signal

Why does my GPS signal strength indicator always stay within the red area (no GPS signal)?

If the bar with the signal strength indicator at the top left is always within the red area it means you don’t have any satellite reception. Move into an open space and check that the “Location Services” are activated.

+   Long download time

Why does downloading a course take so long?

The volume of data downloaded for each course is very small. Despite this, downloading a course can take a while. The time taken is due to the connection being established with the server and is not caused by the volume of data downloaded.

+   Golf club missing

How can I get a missing club added?

Hasn’t the course you want to play been mapped yet? Please tap here to contact our mapping team. Please tell us the exact name of the club and, if possible, provide other information such as the address, website etc.

+   Other questions

If your question is not on the list, tap here in order to contact us via e-mail.

Score card & Stableford calculator

+   Airplane mode

Does the “Score Card” module work in airplane mode?

Yes, you don’t need a reception at all for this application, provided that you have downloaded the score card of the relevant course in advance.

+   Roaming costs

Are there any more costs involved in using the app (downloading data, roaming etc.)?

Once the app is installed there are virtually no other costs as only small volumes of data are involved when course data is downloaded. To avoid any costs at all, deactivate “Data Roaming” and download the course data before the round via Wi-Fi.

+   Course downloads per year

How many course downloads are included in my annual fee?

Your annual fee covers an unlimited number of course data downloads.

+   Use after a year

Can I continue to use the app after my annual fee has been used up?

Yes, you can definitely continue to use the app after the year has ended. All that you will not be able to do is download new courses from our database and you will no longer be able to update your own course list at the push of a button.

+   Data entry by user

Can I create the score card of a golf course myself?

Sorry, this option is not currently available. If the score card of the course you want to play has not yet been created tap here to contact our mapping team via e-mail. If the score card can be accessed on the golf club’s website or if you send us a photo of it we can add it to our app very quickly.

+   Long download time

Why does downloading a course take so long?

The volume of data downloaded for each course is very small. Despite this, downloading a course can take a while. The time taken is due to the connection being established with the server and is not caused by the volume of data downloaded.

+   Golf club missing

How can I get a missing club added?

If the score card of the course you want to play has not yet been created you can contact our mapping team here. Please tell us the exact name of the club and, if possible, provide other information such as the address, website etc.

 

+   Other questions

If your question is not on the list, tap here in order to contact us via e-mail.

iGolfrules

+   Airplane mode

Does the “iGolfrules” module work in airplane mode?

Yes, you don’t need a reception at all for this application.

+   Additional costs?

Are there any more costs involved in using the app (downloading data, roaming etc.)?

Once the app is installed no additional costs are incurred (all the contents of the app are stored locally on your iPhone during installation).

+   Other questions

If your question is not on the list, tap here in order to contact us via e-mail.

Golf tips

+   Airplane mode

Does the “Golf Tips” module work in airplane mode?

Yes, you don’t need a reception at all for this application.

+   Additional costs?

Are there any more costs involved in using the app (downloading data, roaming etc.)?

Once the app is installed no additional costs are incurred (all the contents of the app are stored locally on your iPhone during installation).

+   Other questions

If your question is not on the list, tap here in order to contact us via e-mail.

Swiss Caddie

General questions

+   Missing golf club/course

How can I get a missing club added?

Please bear in mind that the "Swiss Caddie" app only contains golf clubs in Switzerland or clubs affiliated with the ASG (Swiss Golf Association). If you would like to play a round of golf on a different course we recommend our "Expert Golf – GPS Caddie" app as well as "Expert Golf – Score card & Stableford calculator", which include thousands of golf courses around the world.